The question you should ask yourself before starting is “How well synchronized is the proposed solution with the problem you are addressing by developing an e-Learning program.”

Source
Why is your company doing this program? Phrased differently, what made the company want to launch this program in the first place…what is the source, or impetus for this program?

Examples include:
- save money / budget issues
- rolling out a new product to the market
- external offering
- internal offering
- long term skill gap
- employee survey (ie, employees want it)
- new corporate direction
- weak corporate results
- because we can (the tools are available, so why not)

Process
The process for rolling out a successful e-Learning program
1. Alignment with corporate strategy
2. Needs assessment
3. Audience assessment (employees, customers)
4. Content creation / procurement
5. Pilot delivery
6. Project Management (throughout the process)
7. Pilot assessment
8. Rollout delivery
9. Rollout assessment

Results
What results are we looking for by implementing our e-Learning program

Examples include:
- increased revenue
- cost reduction
- completion rate
- new process behavior
- employee satisfaction
- lower turnover
- customer satisfaction
- organizational alignment
- increased access

Content
What kind of e-Learning content is being used
- simulations
- search tools
- virtual classrooms
- course libraries
- online communities
- embedded online help
- stand-alone e-Learning modules
- strategic must take courses (you don’t get a bonus if you don’t take this course)

Infrastructure (tactical level)
What infrastructure is in place (existing) or do you need to get and how do you plan to use it.
- Portals
- LMS
- Authoring Tools
- Standards
- Integration with ERP systems, Document Management Systems, etc

Other Content (blended learning)
Anything that is not e-Learning

Examples include:
- magazines
- videos
- job-aides
- apprenticeships
- lectures
- coaches
- personal action plans
- workshops
- conferences

All these elements revolve around the end learners. Who are they? Employees, customers, top executives, etc.

Don’t over promise. Don’t under deliver

Other questions to ask:
Do we have an internal culture that accepts e-Learning
Can we develop an internal culture that accepts e-Learning
How do you develop an internal culture that accepts e-Learning
- issues include age gap (older employees), etc

e-Learning design: make the interface a part of the content, not just a conduit to the content

The skills that most corporations value the most, they have no idea how to teach
- communications
- nurturing / stewardship
- relationship management
- solutions sales
- sourcing / contracts
- teamwork
- turning around a bad situation
- creating and using boards and advisors
- decision making
- negotiation
- security
- innovation / adaption
- leadership
- business models

These skills need to be developed